Terms and Conditions for New Zealand and Australia

Terms and Conditions New Zealand

1. Intergate Emigration (PTY) Ltd.

Is a business in the emigration consulting industry that provides assistance with Emigration to Australia & New Zealand.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5-10 working days of receiving all required information and delivery confirmed by way of the delivery to the client of a compiled assessment prepared by a licensed immigration adviser by email.

3. Return and Refunds policy

The provision of goods and services by Intergate Emigration (PTY) Ltd. is subject to availability. We will refund you 50% of the paid fee if your circumstances lead you to cancel this mandate within 24 hours of payment of the aforesaid fee. No refund is payable once the assessment outcome has been finalized and supplied to you.

4. Customer Privacy policy

Intergate Emigration (PTY) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Intergate Emigration (PTY) Ltd. bank account, the details of which will be provided on request.

6. Card acquiring and security Card transactions

Will be acquired for Intergate Emigration (PTY) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Intergate Emigration (PTY) Ltd. separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Intergate Emigration (PTY) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Intergate Emigration (PTY) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 2nd Floor, Graphic Centre, 199 Loop Street, Cape Town, 8001 .

11. Variation

Intergate Emigration (PTY) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by Intergate Emigration (Pty) Ltd ( private company ) based in South Africa trading as Intergate Emigration (Pty) Ltd and with registration number 2015/001210/07 and ( Katrin Maja OFlynn (Director) Stuart Matthew James ( Director ))

13. Intergate Emigration (PTY) Ltd. contact details

Email: accounts@intergate-emigration.com Telephone: +27 21 424 2460

Terms and conditions Australia

1. Our Services

  1.1  As part of Our professional responsibilities we will work to a Code of Conduct for Registered Migration Agents (Code of Conduct). You can view our code of conduct here.
  1.2  We will provide You with a written assessment of Your Migration eligibility, based on the information You have submitted to us during information accumulation phase.
  1.3  You are informed that You are under obligation to provide true and correct information in order for a fair assessment to be performed. Any bogus or untrue information will result in an incorrect assessment and consequently your eligibility for residence in New Zealand may be affected, for which we will not be liable.
  1.4  Your assessment report will be drafted by either one of the licensed advisers mentioned under 1.1.


2. Service Fees

  2.1  The fee for providing an assessmernt and comprehensive written report from our Licensed Immigration Agent is 69 GBP.
  2.2  Our fee noted above is a set fee that covers all work of a standard nature involved in delivering the services described in this agreement.


3. Your obligations to Us

  3.1  You confirm that:
3.1.1  You will inform us of any relevant matters regarding your immigration status and history.
3.1.2  You will promptly provide Us with all the information and documents We need in order to complete Our services for You, and that all such documents and information will be valid, accurate, complete and truthful.


4. Refund Policy

  4.1  We will refund you 50% of the paid fee if your circumstances lead you to cancel this mandate within 24 hours of payment of the aforesaid fee.
  4.2  No refund is payable thereafter.


5. Confidentiality

  5.1  We will treat any personal information You give Us as confidential, and keep and maintain such information in accordance with the provisions of the Privacy Act 1993.
  5.2  We will not disclose Your personal information without Your prior consent.
  5.3  You have the right to have access to, and have corrected, any of Your personal information held by Us.


6. Independent legal advice

  6.1  You have the right to seek Your own legal advice about this agreement.
  6.2  If You would like to obtain Your own legal advice, please do so before you make payment.


7. Acknowledgements

  7.1  In reviewing this agreement, You acknowledge that:
7.1.1  You have read the terms set out above..
7.1.2  You have received a copy or had access to a copy of the Code of Conduct for Registered Migration Agents and are happy with Our explanation of it.
7.1.3  We have explained Our approach to client care, including Your right to make a complaint if You are unhappy with any aspect of Our services, and You understand this.
7.1.4  You have the right to take Your own legal advice about this agreement before You sign it, and have either done so or do not wish to do so.