Terms and Conditions

1. Our Services

1.1 As part of Our professional responsibilities we will work to a Code of Conduct for Registered Migration Agents (Code of Conduct). You can view our code of conduct here.
1.2 We will provide You with a written assessment of Your Migration eligibility, based on the information You have submitted to us during information accumulation phase.
1.3 You are informed that You are under obligation to provide true and correct information in order for a fair assessment to be performed. Any bogus or untrue information will result in an incorrect assessment and consequently your eligibility for residence in Australia may be affected, for which we will not be liable.
1.4 Your assessment report will be drafted by either one of the licensed advisers mentioned under 1.1.

2. Service Fees

2.1 The fee payable is for an assessment by means of a telephonic (or similar tool) consultation with one of our  Licensed Immigration Agents.
2.2 Our fee noted above is a set fee that covers all work of a standard nature involved in delivering the services described in this agreement.

3. Your obligations to Us

3.1 You confirm that:

3.1.1 You will inform us of any relevant matters regarding your immigration status and history.
3.1.2 You will promptly provide Us with all the information and documents We need in order to complete Our services for You, and that all such documents and information will be valid, accurate, complete and truthful.

4. Refund Policy

4.1 We will refund you 50% of the paid fee if your circumstances lead you to cancel this mandate within 24 hours of payment of the aforesaid fee.
4.2 No refund is payable thereafter.

5. Confidentiality

5.1 We will treat any personal information You give Us as confidential, and keep and maintain such information in accordance with the provisions of the Privacy Act 1993.
5.2 We will not disclose Your personal information without Your prior consent.
5.3 You have the right to have access to, and have corrected, any of Your personal information held by Us.

6. Independent legal advice

6.1 You have the right to seek Your own legal advice about this agreement.
6.2 If You would like to obtain Your own legal advice, please do so before you make payment.

7. Acknowledgements

7.1 In reviewing this agreement, You acknowledge that:

7.1.1 You have read the terms set out above..
7.1.2 You have received a copy or had access to a copy of the Code of Conduct for Registered Migration Agents and are happy with Our explanation of it.
7.1.3 We have explained Our approach to client care, including Your right to make a complaint if You are unhappy with any aspect of Our services, and You understand this.
7.1.4 You have the right to take Your own legal advice about this agreement before You sign it, and have either done so or do not wish to do so.

Hamburg, Germany

Kallmorgenweg 1

Groß Flottbek

+49 (0) 40 896 987 13 

Cape Town, South Africa

2nd Floor, Graphic Centre

199 Loop Street

+27 (0) 21 202 8200




Our advisors are licensed to give immigration advice for Australia, New Zealand, and Canada: Our MARA numbers are 1467325 and 1807854. Our IAA numbers are 201400975 and 201600505, and our LIAA number is 220104. Our RCIC number is R520558. Katrin Maja O'Flynn and Maike Versfeld are also authorized under §1 AuswSG in Germany.



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